PROTECTING PERFORMANCE UNDER PRESSURE.
Risks spotted. Priorities clarified. Performance optimised.
THE CHALLENGE.
Pepper Advantage, like many fast-growing fintechs, faced the performance pressures common to scaling businesses.
In just over 10 years, they grew from 30 to 1,400+ employees, managing $17bn in assets. Their teams were delivering at pace; often relying on heroic effort and goodwill.
This created a risk of unsustainable working practices, with potential impact on delivery, customer experience, and team wellbeing.
They needed rapid diagnosis and a clear roadmap - to align operational demands with sustainable long-term performance as they continued to scale.
The requirement: Complete diagnostic in 4 weeks. Zero disruption. Actionable from day one.
THE SOLUTION.
Psychology Works delivered a Performance Under Pressure Audit.
The audit had a singular focus - to give the business a clear view of how to strengthen the team’s ability to sustain delivery under pressure.
It examined how pressure was being managed, uncovering hidden risks, potential blind spots, and missed opportunities.
360 APPROACH.
Combining data, leadership insight, and employee voice.
4 WEEK TURNAROUND.
Quality insights delivered quickly. Operational impact on BAU minimised.
CLEAR ROADMAP.
Practical steps and built-in accountability – not just another report gathering dust.
OUR APPROACH.
As per the team’s request, they wanted no stone unturned. Our multi-faceted 360 approach ensured insights were both rigorous and tailored, and tapped into every facet of performance.
Delivery at speed.
Comprehensive assessment in 4 weeks:
Week 1-2: Team interviews interviews + survey deployment
Week 2-3: Focus groups + meeting observations
Week 3-4: Analysis + personalised reports
Week 4: Executive findings session & team debrief
RESULTS.
The audit revealed the precarious balance of positive and negative forces acting upon the team – revealing:
Challenges: Rate of change, scale of demands, communication gaps, resourcing
Strengths: high role clarity, sense of agency, work ethic, loyalty and trust
What the Audit delivered.
Risk-rated heat map of the issues, concerns and challenges; plus, the good bits!
A clear 5-point roadmap with day-one quick wins, short-term targeted interventions and longer-term systemic changes all mapped out.
Practical, personalised feedback at the individual, team, and organisational levels
By making pressure visible and providing a clear roadmap, the audit gave Pepper’s leaders the tools to act decisively, boost engagement, and protect performance as they continued to scale.
WHAT PEPPER HAD TO SAY…
“The Audit was well thought through and non-intrusive - this made a big difference in getting high quality insights on a very busy team.
Already changes have been implemented as a result of these insights - at both an individual and an organisational level - and the participants have been unanimously positive about the experience.”
FIND OUT MORE…
The same diagnostic framework that gave Pepper Advantage clarity at institutional scale works for any ambitious organisations facing growth pressure.
High-growth fintechs. Scale-ups. PE portfolios. 80 employees or 1,400. Same pressure patterns.
From us, you get…
Same 4-week delivery. Same diagnostic rigour. Same uncompromising focus on delivering actionable insights specific to your business…
Ready to spot risks, clarify priorities, and optimise performance?